Privacy Policy

Last Updated:

1. Introduction

Welcome to Waxatelieria. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully to understand our practices regarding your personal data.

By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with the terms of this policy, please do not access or use our website.

2. Information We Collect

We collect several types of information from and about users of our website, including:

2.1 Personal Information

Personal information is data that can be used to identify you individually. We may collect the following personal information when you voluntarily provide it to us:

  • Name and contact information including email address, phone number, and mailing address
  • Correspondence and communications when you contact us through our contact form or email
  • Order information including details about products you inquire about or purchase
  • Payment information when processing transactions, though we do not store complete payment card details
  • Delivery addresses and preferences for order fulfillment
  • Any other information you choose to provide when interacting with our services

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior:

  • IP address and general location information
  • Browser type and version
  • Operating system and device information
  • Pages visited, time spent on pages, and navigation paths
  • Referring website addresses
  • Date and time stamps of visits
  • Clickstream data and interaction patterns

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our site. For detailed information about our cookie practices, please refer to our Cookies Policy.

3. How We Use Your Information

We use the information we collect for various legitimate business purposes, including:

3.1 Service Provision

  • Processing and fulfilling your orders and inquiries
  • Communicating with you about products, services, and orders
  • Providing customer support and responding to your questions
  • Arranging delivery and coordinating logistics
  • Managing your account and preferences

3.2 Business Operations

  • Improving and optimizing our website functionality and user experience
  • Analyzing usage patterns and trends to enhance our services
  • Conducting research and development for new products and features
  • Maintaining security and preventing fraud or unauthorized access
  • Complying with legal obligations and enforcing our terms

3.3 Marketing and Communications

  • Sending promotional materials and special offers with your consent
  • Providing information about new products and services
  • Conducting surveys and gathering feedback
  • Personalizing content and recommendations based on your interests

4. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR) and other applicable data protection laws, we process your personal information based on the following legal grounds:

  • Consent: When you have given explicit permission for specific processing activities
  • Contract Performance: When processing is necessary to fulfill our contractual obligations to you
  • Legal Obligation: When we must process data to comply with legal requirements
  • Legitimate Interests: When processing serves our legitimate business interests while respecting your rights

5. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

5.1 Service Providers

We engage trusted third-party service providers to perform functions on our behalf, such as:

  • Payment processing and financial services
  • Shipping and delivery services
  • Website hosting and maintenance
  • Email communication services
  • Analytics and data analysis providers

These service providers have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your information and use it only for the purposes we specify.

5.2 Legal Requirements

We may disclose your information when required by law or in response to valid legal processes, including:

  • Compliance with court orders, subpoenas, or legal proceedings
  • Cooperation with law enforcement or regulatory authorities
  • Protection of our rights, property, or safety
  • Prevention of fraud or illegal activities
  • Enforcement of our terms and conditions

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change and provide options regarding your information.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

  • Encryption of data in transit using SSL/TLS protocols
  • Secure storage systems with access controls
  • Regular security assessments and updates
  • Employee training on data protection practices
  • Incident response procedures for potential breaches

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary depending on:

  • The nature of the information collected
  • The purpose for which it was collected
  • Legal, regulatory, or contractual requirements
  • Our legitimate business needs

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

8. Your Rights and Choices

Under applicable data protection laws, you have certain rights regarding your personal information:

8.1 Access and Portability

You have the right to request access to the personal information we hold about you and receive a copy in a structured, commonly used format.

8.2 Correction and Update

You can request correction of inaccurate or incomplete personal information we maintain about you.

8.3 Deletion

You may request deletion of your personal information, subject to certain legal exceptions and retention requirements.

8.4 Restriction and Objection

You can request restriction of processing or object to certain uses of your personal information, particularly for marketing purposes.

8.5 Withdrawal of Consent

Where processing is based on consent, you have the right to withdraw that consent at any time.

8.6 Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in the Contact section below. We will respond to your request within the timeframe required by applicable law.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. When we transfer personal information internationally, we implement appropriate safeguards to ensure your information receives adequate protection.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete such information promptly.

11. Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our website after such changes constitutes acceptance of the updated policy.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Waxatelieria
New Rd, Clondalkin
Dublin, D22 PK06
Ireland

Phone: +353 1 459 2013
Email: business@waxatelieria.world

14. Supervisory Authority

If you are located in the European Economic Area, you have the right to lodge a complaint with your local data protection supervisory authority if you believe our processing of your personal information violates applicable law.